Privacy & Cookies

3WO Horeca Groep BV and all its subsidiaries under 3WO Horeca Groep BV (‘3WO’, ‘we’, ‘we’, ‘us’) process personal data that you provide to us because you use our services and/or because you have provided it to us yourself. In this statement, we explain how we handle your personal data.

Personal data

Personal data is all information about an identified or identifiable natural person (‘you’, ‘you’). We process your personal data in the following cases:

• When you reserve a table, space or room or request a quote regarding the reservation of one of our spaces;
• When you apply via our website;
• When you buy a gift card via our website;
• When you contact us (via the contact form on our website);
• When you place an order via our website;
• When you otherwise visit our website.

When you use our website in one of the ways mentioned above, the following personal data is processed by us:

• Title;
• Name, company name;
• Date of birth;
• Telephone number;
• Email address;
• Address (residential or business address);
• Credit card details;
• Payment information;
• Date and time of the reservation;
• Number of persons;
• Reduced mobility indication;
• Information regarding work experience and work interests;
• Profile data (login name and password);
• If applicable: information as mentioned in comment fields;
• IP address, preference settings (see ‘Use of Cookies’ for more information).

Purposes of processing

We process your personal data for the following purposes:

• Placing a reservation or requesting a quote: when you place a reservation or request a quote via our website, we process your personal data. These processing operations take place to protect our interests as a company, namely carrying out our normal business activities – registering and managing reservations and quotes. These processing operations may also take place on the basis of the performance of an agreement that you enter into with us, on the basis of a legal obligation or on the basis of your consent.
   
• Entering into an (employment) agreement: when you make a purchase on our website or when you apply for a job with us, you enter into an agreement with us or intend to enter into an agreement with us. In order to perform this agreement, we must process your personal data.
   
• Improvement of our online services: when you visit our website, your personal data is processed by means of cookies. This processing is necessary for the protection of our legitimate interests, namely carrying out our normal business activities – offering a properly functioning online environment.
   
• Marketing: we may use your personal data to send newsletters, promotions or offers. We do this only on the basis of your consent or – where permitted – on the basis of our legitimate interests, namely carrying out our normal business activities: marketing activities.

In the event that we process special categories of personal data, we ask you for explicit consent.

Would you like to know why we have an interest in using your personal data? We are happy to explain it to you. You can contact us for this via the contact details at the bottom of this page.

If we are going to process your personal data for other purposes, we will inform you about this in good time. If necessary, we will ask for consent (again).

Your rights

We may not use your personal data without limits. Through the following rights, you can limit the use of your personal data:

• When we use your personal data because you have given consent, you may always withdraw your consent;
   
• You may ask us which personal data we hold about you. You may also ask us to view this information. This is called the right of access;
   
• Is the personal data we have about you incorrect? Then you have the right to have this incorrect information changed or supplemented;
   
• Sometimes you may ask us to forget you. We will then do this by deleting your personal data. You may ask us this when the information used by us is no longer necessary, you withdraw your consent, we use your personal data when this is not allowed or if we have kept your personal data for longer than permitted. We do not always have to forget you. This right does not apply when we need your personal data to exercise our right to freedom of expression, we are legally obliged to use your personal data or when we use your personal data due to a statutory task in the public interest or a public interest in the field of public health, we must archive the information in the public interest or when we need your personal data for legal claims;
   
• Sometimes you may ask us to restrict the use of your personal data. You may do this when the personal data may be incorrect, we use your personal data when this is not allowed, the personal data is no longer necessary or when you have objected to our use;
   
• You have the right to object to our use of your personal data. Do we use your personal data for marketing? Then we will stop using it when you object. In other cases, we will also stop using your personal data, unless we have an urgent, important reason to use it anyway;
   
• You have the right to be able to use your personal data with another party: the right to portability. We must then be able to return your personal data in a way that makes this possible. Please note, you only have this right when we use your personal data to perform an agreement with you, or when you have given consent.
   
• You also have the right to lodge a complaint with the Dutch Data Protection Authority if you are not satisfied with the way we handle your personal data. However, we ask you to contact us first, so that we can find a solution together. You can reach us via the contact details as described under ‘Contact details’.

We will respond no later than one month after receiving your request. Depending on the complexity of the requests and the number of requests, this period may, if necessary, be extended by a further two months. We will inform you of this within one month.
You can exercise your rights free of charge, unless the requests are unfounded or excessive.

Third parties

In order to provide our services efficiently, we use selected external service providers who may process personal data on our behalf.

Think of systems for reservations, communication, customer service and virtual assistants that help with phone calls, messages or bookings.

These parties act according to our instructions and are bound by the GDPR. We only share your personal data when this is necessary to achieve the purposes mentioned above. We will never share more personal data than necessary.

 We share your personal data with parties outside the European Union and, in that context, take the necessary measures to protect your personal data.

 Some interactions may be handled by AI assistants. You can ask to speak to an employee at any time.

Retention periods

In some cases, we retain your personal data after it has been used in relation to one of our purposes of processing. In any case, we will never retain your personal data for longer than necessary.

Security

3WO takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized alteration. If you have the impression that your data is not properly secured or there are indications of misuse, please contact us via info@3wo.nl.

Use of Cookies

A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. 3WO only uses technical and functional cookies. In addition, 3WO uses analytical cookies that do not infringe your privacy. The cookies we use are necessary for the technical functioning of the website and your ease of use. They ensure that the website works properly and, for example, remember your preference settings. We can also use them to optimize our website. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored via your browser settings.

This website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, text files that are placed on your computer to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) is transmitted to and stored by Google on servers in the United States. Google uses this information to track how you use the website, to compile reports on website activity for website operators and to offer other services relating to website activity and internet use. 

Google may also provide this information to third parties if Google is legally required to do so, or insofar as such third parties process the information on behalf of Google. Google will not combine your IP address with other data held by Google. You can refuse the use of cookies by selecting the appropriate settings in your browser. However, please note that in that case you may not be able to use all the functions of this website.

By using this website, you consent to the processing of data by Google in the manner and for the purposes described above.

Contact details

3WO Horeca Groep BV | Oosterlijke Handelskade 977 | 1019 BW Amsterdam | Chamber of Commerce number: 65140540

Do you have questions or comments about our privacy statement or do you want to exercise one of your rights? You can reach us via info@3wo.nl.